ALC Health, an international private health insurer has launched a new online member service. The service is available to all policyholders whose cover started on or after 1 December 2011. Policyholders with access to this new aid can check their details as well as submit, monitor and manage their claims 24 hours a day.
The service, called “Customer Online”, allows users to view receipts of previously settled claims, and track the progress of each claim via a secure online portal.
Andrew Apps, director at ALC Heath explained, “Over the past 9 months we have been working behind the scenes to add new functionality to our growing list of member online services.
“Customer Online is another exciting step forward by providing our members with the ideal way of checking the cover they have, keeping an eye on the progress of claims and a secure way of getting in touch no matter where in the world they might happen to be – day or night.”
The service has been developed with feedback from clients. It aims to simplify claiming on insurance, making the process more straightforward.
“The way in which we settle claims, the ease of submitting documents and the ability to keep our members fully informed of how things are progressing once they have submitted a claim, is the very foundation of how we ensure that every policyholder receives the highest level of service and support from us,” said Tasha Pearce, head of operations.