Cigna has launched a multilingual support service for brokers in Europe and Latin America.
Cigna is cementing its hold on global markets with the launch of its local language sales and support system for individual expatriate plans. The new language options are particularly designed for brokers working with people moving abroad in Europe and Latin American markets.
This launch coincides with Cigna Global Health Options and Cigna expatplus combining forces, bringing a single individual product for expat healthcare to the broker market. The Cigna Global Health Option plans have be launched in several languages, including Spanish and German, to engage brokers and intermediaries in Europe and Latin America.
Phil Austin, Head of Global Individual Private Medical Insurance said: “Launching the Cigna Global Health Options plans in German, French, Dutch and Spanish was the natural next step in demonstrating our commitment to brokers and intermediaries, particularly in the European and Latin American markets.”
A multilingual support team is also in place to assist brokers. The team, accessible by email and phone, handle international medical insurance quote requests, setting up policies on behalf of brokers, and ongoing account servicing, said Cigna in a press statement.
Chief Operating Officer for Cigna Global Health Options, Jim Bruce, provided some background as to Cigna’s decision to harmonise the individual expatriate healthcare proposition: “By combining the strengths of the existing Cigna Global Health Options and Cigna expatplus plans, we have brought a single proposition to the market.
“Brokers now have one truly global multilingual sales and service proposition bringing clarity and transparency to the market, and demonstrating Cigna’s dedication to meeting our customers’ and brokers’ requirements.”